Arkweaver + Fathom integration
Arkweaver pulls your Fathom calls in automatically and turns the requests inside them into revenue-ranked demand, customer follow-up, and post-launch tracking.
What syncs between Arkweaver and Fathom
- Arkweaver reads your calls from Fathom automatically, with no manual export or file handling.
- Arkweaver analyzes every Fathom call for the problems and feature requests customers and prospects raise.
- Arkweaver attaches a dollar value to each request, summed across every account that asked for it.
- Arkweaver maps that demand into your engineering tracker with the full context attached.
- Arkweaver backfills your recent history when you connect, then keeps pulling new calls automatically.
How to connect Fathom to Arkweaver
- Go to Arkweaver Settings, then Group Settings, then the Integrations tab.
- Click "Connect Fathom".
- You are redirected to Fathom to authorize access. Approve it.
- You land back in Arkweaver and the integration shows "Connected".
What you can do once connected
- Stop asking someone to remember to export call recordings for product review.
- Turn a feature two customers worth $60K in ARR both mentioned into a $120K line item you can prioritize against.
- Give engineering the call context behind a request instead of a one-line summary.
- Email the specific people who asked for a feature once it ships, using their names and what they actually said.
Frequently asked questions
Do we need an API key for Fathom?
No. Fathom connects over OAuth. You click "Connect Fathom" in Group Settings, approve access on Fathom’s side, and land back in Arkweaver showing "Connected".
Does Arkweaver pick up calls recorded before we connected?
Yes. Arkweaver backfills your recent history on connection and keeps pulling new calls automatically after that.
What has to be operated by hand once Fathom is connected?
Nothing downstream. The revenue scoring, the customer follow-up, and the ROI tracking all run on their own. You configure thresholds and templates, but you do not run any of it manually.