Identify · Account Intelligence
Identify what missing features are blocking deals and upsells.
Know who asked for what, what it's worth, and make the case for building it to the product team in minutes.
The problem
Revenue knows what customers want, but translating that to product takes too much effort.
Sales and CS hear product feedback all day. But pulling it out of calls, grouping the same requests together, tying it to revenue, and communicating it in the way Product needs it is a ton of work for teams whose actual job is selling and supporting customers.
What you get
The full picture of what will drive revenue and how to sell it
Full request history
Every problem to solve and feature requested rated by probability to close revenue, all tied to what engineering is building.
Full product transparency
Know instantly whether each request is open, in progress, or shipped, and whether the account has actually been told.
Revenue attached
Every open request carries the ARR or deal value tied to it, so you know which ones are worth escalating and which can wait.
The brief for product
Briefs written with the right context so product knows exactly what customers want and why they want it.
Mention to Built
From Deal Blocking to Deal Winning
A request happens mid-cycle
On a call, a prospect or customer expresses a major problem or feature needed, Arkweaver reads it.
It is tied to the account and the deal
The request lands on that account's record alongside its ARR, deal stage, and every other open request.
Duplicate mentions roll up, not pile up
The same request from a different call adds to the same item instead of creating a new one to reconcile.
Anyone on the account can see the full picture
Sales, CS, and product marketing pull from the same account view instead of asking each other what happened on a call they missed.
Where it reads from
If you change nothing, it still works
Gong
Fathom
Read.ai
Granola
AttioBefore you rely on the record
Questions people ask about the Identify view.
Does this work across multiple products and market segments?
Yes. You can filter demand by product, customer size, and market segment to align with your growth goals.
How does a request get connected to revenue?
Arkweaver reads the ARR, deal stage, and deal size from your CRM at the time the request was made, and calculates the probability that building a feature will close that deal.
How do you connect customer requests to engineering tickets?
Since customers, prospects, engineers, and sales all use different nomenclature, Arkweaver trained its AI to bridge that gap and identify and eliminate duplicates.
Will my product team hate this?
No. Product teams choose what to build, Arkweaver just makes it easier for Revenue teams to communicate what customers want in the way that Product likes.
Win deals by having the best product
Get the products built that prospects and customers need