For customer success
Make customers feel heard.
Arkweaver identifies crucial product problems to solve. In future requests, it helps you get them built and makes sure customers hear about it when you do. Clearing the way for happy customers, upsells, and cross-sells.
Accounts with an open signal
Illustrative Arkweaver account view showing renewal risk, adoption gaps, and expansion matches by account.
What keeps customers from thriving
Three Voice of Customer Problems
Unheard
Customer request lost in the cracks.
Surfaces requests that multiple customers have repeatedly asked for and aggregates them so it's easy to communicate with product what needs to be done.
Lack of follow-through
Never told it was live.
A feature can ship and never reach the account it was built for. Arkweaver shows which accounts were notified and which ones later mentioned the feature on a call.
Overwhelmed
Too many products.
Arkweaver catalogs which existing products customers are repeatedly asking for and communicates them to create cross-sells.
Problem to solution
From a problem mentioned to a loop closed.
An account raises a need
On a call, a customer can bring up a feature request or a product problem to solve, and we tie it to a feature.
Tied to the engineering ticket automatically
The request is aggregated with other accounts and tied directly to the engineering ticket in the backlog, so engineers see what the customer wants.
Arkweaver tracks it through to resolution
Whether product ships it, it stays open, or the account keeps raising it, the record stays current.
The CSM sees it before the next touchpoint
The CSM knows without delay and without asking when a product problem is solved or a feature is solved for one of their accounts.
What CS saw at OhMD
OhMD turned product launches into upsells.
Now that CSMs know which product problem is solved, they get customers back on the phone right away as the company moves quickly with their product velocity.
Frequently asked questions
What CS leaders usually want to know.
Can I see what a specific customer wants?
Yes. Arkweaver can show you, per customer, no matter how important, what features they brought up, what product problems they're having, and their statuses. Also available via our MCP.
Do CSMs need to log anything manually?
No. Arkweaver reads from calls. There is no separate system for your CSMs to update, and it can all be accessed via Claude or ChatGPT.
Can this make launch decks for customers?
Yes. Arkweaver can create product launch decks and track whether or not the customer actually read them.
We already do this with our ticketing system.
Ticketing systems only capture proactive customers, missing the majority that don't speak up. Arkweaver picks up on nuances in casual conversations so nothing is missed and all voices are heard.